An intranet that doesn’t engage will grow stale and unused… So, design is worth that investment

‘An intranet that doesn’t engage will grow stale and unused… So, design is worth that investment’

With the big focus on Intelligent cloud strategy, what is your vision with SharePoint on-premise implementations? what guidance you will provide to customer who continue to invest in SharePoint on-premise?
We’ve announced SharePoint Server 2019, our next on premises release, back at the last Microsoft Ignite conference. This upcoming week, we’ll share more details about the release, so stay tuned!
We are committed to supporting customers through the transition to the cloud, including a new on premises release so the cloud earns the right to be the default choice instead of it being a forced move. Our deep investment in hybrid experiences and well as migration tools from us and partners help bridge this gap.
We think a lot about how we can be a trusted partner to our customers in this generational shift to cloud computing. I think the fact that Microsoft ourselves is going through similar cultural and technological transformation gives us a lot of empathy for the disruption many of our customers are seeing and I personally try to channel that empathy into the product every day. It’s not just about a technological choice but rather an entire relationship you can have with Microsoft to help you through a critical time for your business.
It’s a given that Intranets are important communication vehicles for most organizations. What additional benefits will ‘intelligent’ intranet brings to the table?
Much of what is intelligent is how the intranet becomes more aware of the user who is signed in. It becomes more dynamic as the user moves from site to site, reads news and navigates into and out of libraries and lists. Each experience is aware of who the user is working with and what they are working on – which then begins to present content and people to the user before they have to go hunting for it. This equates to an intranet that works for you, one you visit and rely on more.
You must have experienced and have seen so many Intranet implementations, In your opinion what are the things common amongst the best implemented intranets?
Engaging design that matches thoughtful information architecture are the first two areas that come to mind. Users should want not only to come to an intranet for what they are looking for, but to return as they experience a beautiful site that holds value on a more recurring basis.
Second, it’s needs to be current, both with functionality and the content itself. This can be highly curated, or programmatic based on intranet rules and policies, so people don’t see the same content over and over again, and if something gets out of date – that it is removed or disappears from the users viewpoint.
Could you share your views on how intranets will evolve over the near-long term – say in the 5-10 years. What are the challenges and opportunities that you foresee?
The notion of a more connected intranet will evolve to bring in further sources of information that surround us that can influence and help our day to day. This could be as simple as external news sources, and it could be services and systems that boil complex scenarios and information clashes into meaningful insights based on all your interactions with the world – your social influences, personal surroundings based on location, awareness of sentiment, and more. The challenge is to refine and have the intranet be helpful without loss on nuance of what is important for the individual.
SharePoint Hub Sites is brand new and is generating a lot of buzz. What are the major strengths of Hub SItes? How do you expect communication and collaboration to change in organisations with the introduction of Hub Sites?
The best feature of SharePoint hub sites is that they are simple and powerful. Once established, they allow for easy ways to better organize your intranet. As they are established, we expect that people will experience better access to content that is important to them without having to hunt for it. There are also simple visual cues that one is in the same family of sites, and easy thing to miss if not done right, and the value is confidence passed on to the user.
Being a Senior Product Manager, what are the most challenging and interesting customer implementation scenarios you have come across?
Certainly the move to the cloud adds complexity for customers who need or want to span from on-premises to online. And this can be a moment in time, or established for some time.
Once hybrid is established, the complexity barrier comes down. And then the journey is a mix of using more cloud and less dependence on on-premises. The mid-term complexity is a variance of site types in the mix of the intranet, classic publishing sites alongside modern sites. This is very possible, and sometimes poses a variance of feature set and design look and feel. But the challenge is addressable, and for many customer who are planning for a cloud-mostly, cloud-only future, this is a manageable, meaningful step.
We work in a lot of scenarios where the end users of the intranets we work on are Millennials. These projects are always interesting to work on. Do you any thoughts on how intranets can be made more engaging for Millennials?
I don’t think of it as age groups, but of new experiences some people prefer, crave or are simply used to. And this is something that drives the industry at it’ core – how can I make my product/service more engaging.
And with SharePoint, we’ve been on a user interface / user experience journey for the last two years, and have many plans in the works to continuously adjust and refine as we go. We get a lot of signals from a lot of users, of all ages, and we work to continuously refine their collective experience.
What’s your take on voice and conversational interfaces with respect to intranets? Will be seeing mainstream adoption of intranets integrated with voice assistants?
There are a lot of chat methods, some human, some not – and all are programmed and interacted with humans from the get go – so far. And per intranets, they will simply adapt and adopt them all.
We see great progress with how the Microsoft/SharePoint-based intranet interacts with chat systems like Microsoft Teams and Yammer, and of course email via Outlook. And as our customers and partners bring in bots using the Bot Framework, the service simply provides a method for placing the bot where it needs to be against the corpus of knowledge or actions it’s meant to pull from and provide to the user via chat. And these will get smarter, and humans will get more chat savvy in context with their content, and the intranet plays role as service to all – still keeping the glue that binds people between their content, information and forward-moving communications.
Intranet sites often don’t get enough love from stakeholders when it comes to user experience. What would be your advice to user experience designers working on intranets?
It’s worth it. An intranet that doesn’t engage will grow stale and unused to the degree of which the invest pays back. So, design is worth that investment – and only has been proven worthy over and over again.
Intranet adoption remains a big issue. We spend at ton of time listening to what our eventual users have to say during the conceptualisation phase to address this. What’s your advice to organizations planning intranets to help them drive and retain engagement?
That same approach, to listen, to iterate beyond initial roll out, to train users, to continuously communicate to them. You’ll never reach 100% for some obvious reasons, but you can influence more and more with each simple new feature, with each refinement based on feedback, with each executive support push. And last: content is key. If you don’t have good content (and good search and discovery to find or showcase that content dynamically), then there is no good reason to visit the most beautiful of intranets. Cherish the contributor too, and make it easy for them to contribute.
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How SharePoint is changing: Behind the scenes with Adam Harmetz, Partner GPM on SharePoint and Office 365

‘How SharePoint is changing: Behind the scenes with Adam Harmetz, Partner GPM on SharePoint and Office 365’

With the big focus on Intelligent cloud strategy, what is your vision with SharePoint on-premise implementations? what guidance you will provide to customer who continue to invest in SharePoint on-premise?
We’ve announced SharePoint Server 2019, our next on premises release, back at the last Microsoft Ignite conference. This upcoming week, we’ll share more details about the release, so stay tuned!
We are committed to supporting customers through the transition to the cloud, including a new on premises release so the cloud earns the right to be the default choice instead of it being a forced move. Our deep investment in hybrid experiences and well as migration tools from us and partners help bridge this gap.
We think a lot about how we can be a trusted partner to our customers in this generational shift to cloud computing. I think the fact that Microsoft ourselves is going through similar cultural and technological transformation gives us a lot of empathy for the disruption many of our customers are seeing and I personally try to channel that empathy into the product every day. It’s not just about a technological choice but rather an entire relationship you can have with Microsoft to help you through a critical time for your business.
Nearly half of the workforce will be millennials by 2020. Will we be seeing any changes in SharePoint in terms of functionality and user experience to address this audience?
We have radically overhauled our user experience over the past two years, designed to simplify the experience, bring it to mobile, and democratize employee engagement and business process creation. Communication Sites, which launched last year, are probably one of the biggest ways we’ve done that. Anyone in an organization can get up and running with a professional and mobile ready Communication Site in just minutes. And of course our new Hub Sites feature is dynamic from day 1 – you can rearrange the sites in a hub as many times as you want, so your intranet is as dynamic as your business.
Much of this modernization was a result of the shift in the workforce you are referencing. These digital natives want self-service experiences and often blur the boundaries between time and place in dynamic ways. SharePoint is evolving to reflect that.
At Microsoft Ignite in 2017, a large number of new SharePoint features were announced. Closer connectivity to the cloud and Office 365 Hub Sites, a brand new migration tool, improved team and communication sites, Flow and PowerApps integration and lot more. Which part of the SharePoint roadmap has you the most excited?
It’s very hard to pick one thing. SharePoint has always been a portfolio product, providing multiple discrete pillars of business value. I truly see my job as not picking one favorite thing but rather ensuring that the broad spectrum of functionality that our customers rely on SharePoint for is all brought forward and modernized.
So I’m probably most excited about the fact that all the major pillar business pillars have something to drive excitement: in Share and Work Together, we announced deep integration with Teams. In Inform and Engage Employees, we talked about the momentum with Communication Sites and announced how you can organize all sites into a intranet with Hub Sites. In Transform Business Process we talked about deeper PowerApps and Flow integration. And the list goes on.
It’s clear that Microsoft is placing a lot of emphasis on SharePoint UX. The evolution of the user experience over the years has been dramatic. Could you share how this was brought about internally by the SharePoint team?
Great question. I love talking about how all this is happening behind the scenes. I think there are a few key ingredients to our plan and a happy confluence of factors that came together over the past couple years:
It was clear in the industry and how our community was extending SharePoint themselves that we needed a new front end architecture for our UX. We wanted to embrace open standards and move our UX code to client side, decoupled from the rest of the service. In short, our engineering team was already motivated to rewrite the front end.
We over doubled the size of our Design team and recruited some of the top designers in the industry. Product people like folks on my team focused less on UX interaction and more on product framing and data-driven insights from our service.
Our feedback loop went from 3 years to 3 minutes. We no longer only shipped a boxed product once every three years, but rather are iterating rapidly and getting a wealth of qualitative and quantitative data. In short, our customers are directly responsible for helping us co-design the improved UX in a way that gets a little better every day.
Intranets have received a lot of love in the SharePoint roadmap. It’s amazing that we are going to see Communication sites, News Pages, Bing Search, Promote Button, leveraging LinkedIn with Improved people cards, News Digest, Hub sites. A lot of these seem to be based on driving up adoption. Could you share some insights on the thought process behind these new changes.
Another great question. This I think was a classic example of how to approach the modernization of a pretty successful existing product. As much as we could, we kept existing concepts and features the same, with perhaps a new UX on top of them. We already have a rich Content Management System in SharePoint so the concepts of sites, metadata, lists, libraries, web parts et cetera – these are successful models and something our community is well used to.
We often talk about how much we can keep the Information Architecture the same as we modernize the product. So I hope folks recognize a lot in the modern intranet from their existing one and what has always been in SharePoint for many years. Beyond that, though, we did look at what customers were telling us and made a few bold bets in the intranet space:
Mobile & time to develop:We made some bets that ensure intranets would be accessible on a mobile device and reduced the development time (often to zero!) for building a site. This required us to own the default UX and create something that feels like an app (which you can extend) vs. a portal platform with no turnkey experience.
News & Social:The one major new user job we added to the intranet is that we took on the burden of helping orchestrate the process by which employees will discover content. Proactively helping people find the content locked away in the intranet wasn’t really a user job anyone relied on SharePoint before, but with News and Yammer & Teams Integration, more and more you’ll see us helping people get their content noticed and shared.
Intelligence:AI is changing the world and it has true transformative power when it comes to content discovery in the enterprise. The intranet will increasingly be a place where it’s clear that AI can have a really positive impact on the employee experience.
We are seeing a lot of interest related to PowerApps from our customers. Are we going to see tighter integration with PowerApps over the long term.
Absolutely! The Power Apps web part for SharePoint recently went out to production, for instance. PowerApps is the Rapid Application Development platform from Microsoft and it’ll be tightly integrated into the content collaboration platform (i.e. SharePoint in Office 365). It’s a classic 1+1=3 opportunity.
Customers are expecting quick implementations of their SharePoint solutions. What guidance you have for developers to address customer expectations? Also what advancements you plan to bring to developer toolset in the future to ease out the pressure on developers?
We designed the SharePoint Framework as a way of addressing these time to market concerns we were hearing from the development community. My biggest advice is to learn client side development as our goal is that any front end developer should be able to extend SharePoint with SPFx, with little to no SharePoint expertise required. The community has a bunch of great classes where you can learn the latest.
What suggestions you will give to IT and business manager to achieve faster and bigger adoption of SharePoint platform
Here’s a few of the most impactful suggestions I’ve seen in various customers I’ve talked to:
Encourage self-service site creation:Empower your users to create sites (or Teams) themselves. There are plenty of governance and organizational controls on the backend to help manage the sprawl; don’t get in the way at the team forming stage.
Adopt SharePoint News:It requires a culture change to move out of email into News, but when done the impact is transformational. It’s a way more transparent culture and there is a shared history folks can refer back to. If done right, the SharePoint News feed is a perfect blend of high value information without being overwhelming, so it can be habit forming when the culture as a whole adopts it.
Get users to install the SharePoint mobile app:Educate users that they can keep up to date with News and find organizational knowledge on the go.
And finally, what are you excited to see at SharePoint NA?
Seeing the community and meeting customers. We have the best community in tech and it’s always so much fun to catch up and build a shared network. And then of course I absolutely LOVE hearing customer stories of how they are using SharePoint or the challenges they are having. I always take back so much that I can share with the team here in Redmond.
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DR Planning for Enterprise Azure Solutions

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A leading global pharmaceutical company with major market share in India, U.S., Russia-CIS and Europe was struggling with their manual process. There was lack of transparency, ownership of process & data optimization along with circulation of unauthenticated and erroneous data. They decided to use Knowledge Management System in the organization to create knowledge bank for data created in projects. While searching for the SI that can help them achieve this, they stumbled upon SpadeWorx. SpadeWorx’s technical capability, matured processes for delivery and deep commitment on delivering error free solution grabbed their attention which resulted in wondrous collaboration. Using its expertise and various tools, SpadeWorx devised a solution that let the organization capture knowledge and store it after due verification and validation using workflows while sharing it in secured manner with relevant stakeholders. SpadeWorx has mastered the art of delivering project on time and avoid project over run.
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SpadeWorx has become one of the most sought-after solution providers as it offers user-centric solutions to its clients using User Centered Software Engineering (UCSE) methodology and helps organizations successfully leverage knowledge management and content management analytics. With many healthcare and life science companies waking up to the importance of centralization of information, there is an ever-increasing need to retain system logs and other information while saving large data consumption. SpadeWorx creates a computing environment powerful enough to sustain big data while mining information efficiently and retaining data. The use of this technology has resulted in a quick turnaround in filling drug application, FDA, developments in new drugs along with reusable data and authenticated processes for many enterprises. “Whether the content being managed is structured or unstructured, these systems offer real benefits to organizations,” adds Mandar Bhagwat, Founder, Director & CTO, SpadeWorx Software Services.
The company offers services majorly in product engineering, application development & management, mobile application development and cloud enablement. Its applications caters intranet/extranet, web based, cloud and mobility platforms. But the focal point amongst all is the enterprises social collaboration solution that streamlines communication, reduces cost & time, builds group connection and boosts productivity. SpadeWorx has even mastered advanced technologies like SharePoint 2010 & 2013, Windows Azure and Native mobile applications and develops rich and interactive solutions for its clients.
At SpadeWorx, experts from different field work together to carve out a solution that is intuitive, interactive, contextual and responsive. This has pushed the company many steps forward in the market and helped it bag the prestigious Maharashtra IT Award 2010. Nasscom has selected SpadeWorx in its Top 50 Emerging Companies list for the second consecutive year. SpadeWorx aims to continue to provide its quality services for the satisfaction of its clients and upcoming customers in future as well.
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