5 Tech Trends to Watch Out for in 2021
How do you imagine customer experience in a post-Covid world? There are going to be possible changes in customer preferences and business models to survive this crisis. Once the customers…
Reimagine Employee Experience with Microsoft Viva
It’s been more than a year since COVID-19 turned our world upside down. Millions of businesses around the globe responded to this pandemic by moving to hybrid and remote work.…
How to Improve Customer Experience Using Customer Churn Analysis?
About customer churn analytics There is no denying the importance of high customer satisfaction levels in reducing churn rate. As customer touchpoints are increasing today, organizations face various challenges finding…
How are Customer Data Platforms Becoming Critical in Customer Experience Initiatives?
With the enhancements in technology, websites, and online experiences, customers’ expectations of a tailor-made experience have also increased. Consequently, marketers are always searching for new and better methods of creating…
Leverage Power Platform to Power-up Your Dynamics 365 Users
Nowadays, businesses know the significance of using data to drive fruitful outcomes. They have embraced the cloud to store massive data and become more useful at utilizing it and signals…
Tips to Build a Better Customer Experience Roadmap
With the advent of the high-tech revolution, the customers' requirements are rapidly rising. The way customers interact with companies reflects their experience of working with them. One aspect they know…
Constraints to Keep in Mind while Implementing Dynamics 365 CRM
Dynamics 365 is a leader in the CRM industry. Due to its reporting capabilities, in-depth customer insights, and unified compliance, it is best suited for most organizations. To receive its core…
Equipping Digital Commerce to Welcome the New Normal
With the outbreak of COVID-19 a few months ago, our daily life has become quite restricted. During this phase, digital commerce has become a vital lifeline for consumers to access…
Factors to Consider While Building Products on Cloud Infrastructure
Over the past few years, the cloud has played a significant role in making enterprises successful. Today, more and more cloud companies are proceeding successfully, and that's wonderful. As per Gartner's prediction,…
Improving Product Adoption and Usage Through MS Teams Integration
One of the key challenges faced by IT Product companies is product adoption. Many factors influence the adoption, including user experience, ease of use, points of access, etc. If users…