Microsoft Dynamics has been a buzzword since its release. It has become an industry leader in the CRM and ERP areas. All the senior-level executives responsible for choosing a trusted IT system are selecting Dynamics 365 as their platform of choice, considering its rich set of features, ability to integrate with other systems and user experiences.
Choosing the right Dynamics 365 partner to set up and support the system is one of the critical activities which impacts the success of the rollout to a greater extent. A right partner can make or break the success of the project. With the right partner, you will leverage the benefits of comprehensive training, smooth implementation, and exceptional support.
While there are many apparent factors considered (e.g., skills in Dynamics, Industry exposure, etc.) while choosing the partner, there are less-obvious factors that impact this selection and success of the Dynamics 365 project in a big way. Below are a few of the less obvious but critical factors to consider in selecting a Dynamics 365 partner.
Most of the partners have skilled resources in Dynamics 365. However, while understanding the functional requirements, the partner must understand the enterprise landscape and future demands/needs. Partners having experience in rolling out Enterprise solutions will better understand the unspoken requirements, which drives many decisions impacting the Dynamics 365 setup.
User Experience Skills
Dynamics 365 Unified Interface provides a refreshing way to access the Business Applications & features within those applications. The partner who understands the Unified Interface well and the feasibility of customizations from Power Platform, can help the organizations to implement intuitive applications, resulting in better adoption.
Deep Understanding of Platform Eco-system & Integrations
While Dynamics 365 offers rich features in CRM and ERP space, these applications have to be integrated with other upward & downward IT systems. A partner who has in-depth knowledge of the Microsoft platform eco-system and capabilities of each of those platform components will be able to guide and implement the right choices in place. Incorrect decisions will result in higher CAPEX (i.e., licenses) and OPEX (i.e., support) costs.
Open communication plays a vital role in maintaining a transparent relationship between an organization and the Dynamics 365 partner. Besides, prompt responsiveness is the key to a successful implementation process. Frequent communication builds trust and nurtures a healthy relationship altogether.
What's More in a Dynamics 365 Partner
A right Dynamics 365 partner helps companies effectively transform their business operations by providing comprehensive services to help achieve superior performance. Besides, they closely work with the teams to ensure the implemented services improve an organization's ROI and increase the productivity of the business. Also, a partner should be more interested in your business and offer continuous training and support to boost your Dynamics 365 journey.