Salesforce is known as the world’s number 1 Customer Relationship Management (CRM) platform with several products to take your business to the greater heights. The cloud technology used by Salesforce helps you better connect with customers, partners, and deliver an impeccable experience. The benefit of this cloud-based platform is that you can not only utilize them as software but also tailor those as per your business requirements.
In this post, we will explain to you how this platform can help you ease your business processes and convert those processes into user stories. You can put all the key products of Salesforce to work for your business success.
Salesforce Sales Cloud
The Sales Cloud can be used by the sales managers to view and report on the deals on which their sales representatives work hard. The information includes the status of the deal and its progress so far.
An organization can track the current deals and pass the deals through different stages. For instance, the stages of a sales process may include Request, Proposal, Confirmed, Contract, and Deal Closed Won or Closed Lost. A business forecast manager will predict the possibility of a closing deal and thus calculate projected returns for the subsequent quarter using Salesforce Forecast Management.
Salesforce Service Cloud
The customer service unit can use Service Cloud to assign impromptu requests by the customer based on the request type and the concerning department. For instance, the software team will address the software related request, and hardware related requests will be addressed by the hardware and networks team, etc.
A live agent can chat with customers right from the website and transfer or resolve the request immediately. Moreover, a service agent manager can accelerate cases that haven’t been addressed within a given timeline, as defined by the customer’s service-level agreement.
Salesforce Marketing Cloud
Usually, the Marketing Cloud will be used by the marketing managers, which allows them to run new campaigns for specific products. Also, they can add contacts or leads through the campaigns and track their email activities. The marketing cloud also lets marketers design a custom screen to check participants’ feedback who attended an event at their location.
Salesforce Community Cloud
The Community Cloud is for customers that enable logging in to the customer portal of a company to find out about any latest product launches and communicate with other buyers. It also helps you share and submit a review for the products.
For the company partners, there is a login option to the partner portal to create or close deals through the vital business’ shared product inventory. Besides, a sales manager can check reports and performance dashboards of the partners in various zones to drive revenues. Also, a customer community manager can set up a system to appreciate and reward leaders and active contributors to a community.
In this increasingly digitizing world, companies must unite in their efforts to function at high performance. So, you can start automating your business processes using Salesforce. With a handful of features offered by this platform, you can drive most of the business processes quickly. With a streamlined business process, your employees can focus on their tasks rather than wasting time. In this way, companies can gain productivity and operate more efficiently.