In today's business landscape, companies have to adapt to the consumer space's changing needs constantly. In addition to this, many of these organizations must also deliver a competitive advantage for their customers. That's where employee experience has become more of a focal point.
Emerging technologies, including artificial intelligence (AI), machine learning, and cognitive computing, are giving the enterprise a laser-like focus – creating an experience that is personal – intuitive – and always available – anytime, anywhere. In essence, organizations can more humanly connect with employees by engaging them to perform with greater intentionality, empathy, and insight.
Today, AI has permeated nearly every industry, including the HR technology space. The application of AI in HR technology is primarily centered on streamlining job seeking and management processes, improving data quality for decision-making purposes, and providing a smoother employee experience in today's high-pressure professional job market.
AI and Talent Management
Artificial intelligence (AI) is making its way into all aspects of business today, including the talent management field. While artificial intelligence is already being used to recruit and identify potential candidates, it also encompasses several other critical elements of employee life, including employee engagement, culture and behavior, and employee skillset analysis and improvement.
Because the technology can give employees more time than in-person management is often able to spare, it can offer a type of insight into an employee's habits, strengths, and weaknesses that would otherwise likely go untapped. This data, in turn, can be used to gently shape corporate culture, employee behavior, and even teamwork and level of workforce engagement.
Balancing Employee Experience with AI
Employee experience is simply the employees' overall experience at a given company, and it can be a significant predictor for talent retention. There are several ways that AI is poised to help improve the employee experience within a company.
READ: How will employee engagement make your company more competitive?
You can use AI to determine how best to train a particular employee by analyzing their habits and accomplishing tasks. It can also administer the necessary training, although a supervisor should monitor the accuracy.
Many employers specifically target millennials in their workforce. These young employees often desire to work independently while still drawing on valuable relationships with their managers and team members to accomplish shared goals. AI offers valuable connections within the workplace that could never be experienced online or through technology alone, which is why it's so effective. Additionally, this technology can supply valuable information to management about how projects are functioning and who should be involved in future partnerships.
As AI becomes ever more widespread in the workplace, it is vital to understand the potential benefits and risks of adopting it. From a talent management perspective, AI delivers a unique kind of personalized employee experience that could change the face of HR functions forever.