Customer satisfaction is the end goal towards which any organization works diligently. The key to success is the quality data of the right kind that you collect through the CRM solutions. Having an integrated platform such as Dynamics 365, when used properly, can assure great Customer satisfaction.
Below are eight reasons why you should leverage Dynamics 365 for better Customer satisfaction.
1. Better Customer Relationship
Dynamics 365 helps in bringing together customer data in an integrated manner. It lets you access consistent & unified Customer data combining various sources of clients' experiences across different channels, including integrated self-service portals and chat interfaces. It significantly reduces the efforts to collate data from different channels.
2. Integrated Experience with Office 365
With the continuous integration between Dynamics 365 and Office 365, you can access the CRM features across Excel, Outlook, Teams, and other popular tools for an unmatched connected experience. It helps improve your employees' productivity as they can work with Dynamics 365, without leaving their current application.
3. Data Protection and Compliance
With GDPR compliance strictly implemented in Dynamics 365, you can be assured of the compliance requirements. It helps in reducing any additional overheads from a legal compliance perspective.
4. Build Smart Processes
Dynamics 365 solutions help in eliminating tedious manual tasks & implementing automated process flows. Smart process flows can be achieved by applying triggers for approval requests, executing guided processes to hold qualified leads, service issues, or automating repetitive workflows. It will result in realizing fruitful outcomes with optimum efforts.
5. Turn Data into Actionable Insights
The real-time reporting feature in Dynamics 365 helps you discover insights that are important to you. It includes dashboards, Power BI visualizations, and Data insights. Moreover, these insights help embrace a data-driven culture and provide visibility to make informed decisions.
6. Pricing Flexibility
Dynamics 365 provides a smooth, transparent, and flexible cloud licensing to let you only pay for what individual users need with foreseeable monthly billing. Having multiple plans, at user level or business application level, helps you in optimizing the costs.
7. Extensibility and Customizability
Dynamics 365 solution can be extended and customized with the Power Platform. With Common Data Model and Common Data Service capabilities, you can customize Dynamics 365 to the extent to provide additional capabilities to suit your needs.
8. Innovative Features
Dynamics 365 is continuously being upgraded with a newer set of features being rolled out. With features like AI-driven insights, Mixed reality-based Remote Assist, you can leverage the platform to address complex problems in innovative ways.
The key reason why companies prefer Dynamics 365 is its easy-to-use functionality and compatibility with other Microsoft products. The solution is affordable for many organizations, and it's a significant value addition.
At SpadeWorx, we bring you to value through our expertise in the technology eco-system of Dynamics 365, including Power Platform, Microsoft Azure, and Office 365. With in-depth technological know-how, we can help in reaping the benefits of Dynamics 365.
With our specialist skills in consulting, implementation, integration, and managed support, we can help you leverage Dynamics 365 to a greater extent.
Contact Us to explore opportunities on how we can help optimize your investments in Dynamics 365.