Customer is one of the largest data centers and has customers subscribed to its products and services. As related to data business, support mechanism and tickets are a normal to the industry type but to manage it without a proper system in places was cumbersome. Business had lot of issues related to SharePoint sites & servers but doesn’t have any process or team to handle those in real time.
How Spadeworx Helps
SpadeWorx proposed, designed and developed a SharePoint based ticket and issue management system for the customer and started providing support for the tickets and incident management.
- Some of the key features of setting up Support practices for the customer included,
Setup proper Governance, ticketing system to support these issues.
- Provides 24×7 support across multiple countries
- Proactive monitoring & alerting, advisory & consulting services
Benefits For User
- Uninterrupted 24×7 production support
- Better quality customer response and productivity
- Improved collateral management
- Helps better cost/risks/maintenance management and unique platform to collaborate.